Bitkom Consult

Bitkom is an industry association for the information and telecommunications sector. As a direct subsidiary, the Bitkom service company equips startups, mid-sized businesses, and large corporations with experts in the field of data protection.

Previously, contracts were received by mail, and a significant amount of communication was done via fax. Beyond developing the application, we collaborated with the company to redesign processes and cater to the customers, ensuring a seamless transition. Another challenge we faced was migrating from an old system that contained over 40 years of digitized data with compromised quality.

In order to guarantee a smooth transition, we have developed a system that sends the emails with the order data to a mailbox that is monitored by our product. This then automatically generates the PDF documents, saves them in an audit-proof manner, and generates a secure download link for the person ordering. In addition, the documents we generate are always directly write-protected so that the file cannot be changed. The reason for generating the documents for each customer is a small mark in the document to mark the customer on the document.

In addition to the functions for the end customer, the software also has the option of flexibly adapting the contract models in the admin panel so that changes can be applied easily.

Transitioning from manual tasks to a digital, automated system offers several benefits. For one, the updated process simplifies operations for employees at the Bitkom Service Company.