Intec AG has been a guarantee and insurance service provider for used vehicles with a focus on vehicle dealers and workshops for over 40 years. Digitization in this industry is generally not very advanced and we want to create the pioneer of digitization in this industry with intec.
So far, contracts have been received by post and a lot of communication has been via fax. In addition to developing the application, we had to redesign processes together with the company and respond to the customers in order to make the change as easy as possible. Another challenge was the migration from the old system with digitized data from over 40 years with poor data quality.
Digitization as a means of scaling
intec recognized the potential of digitization in the field of financial services early on. Above all, the fully digital services of intec AG offer great savings potential, both in terms of workload and ancillary costs.
With our digitization, the sales potential could be increased by almost 50% with the same number of jobs.
A close partnership is essential
So we had to work hand in hand with intec, understand the entire processes of the company and get to know the end user. We had to analyze the processes down to the last detail so that they can be mapped 1: 1 in our app and seamlessly integrated into the daily tasks of the employees. We have also adopted as many workflows as possible from the old system in order to simplify the changeover.
We did and now a landscape of microservices, internal platforms and customer platforms is active at intec: "Garant" as an inventory management system, CRM and claims management system, carbee as a customer platform and many other small services integrated in Garant.